Despite his protestations, Zipcar billed him anyway.
Zipcar customer service number cracked#
A customer who described himself as “the biggest supporter of Zipcar you could find” was billed $297 for a cracked side mirror which was damaged overnight, after he’d returned the car to a public lot with no attendant and no security cameras. Zipcar holds the last person who rented the car liable for damages, but what happens if the car’s dinged after you return it, and it’s not your fault?Ī typical case in this situation was written up in the New York Times‘ “The Haggler” column in January. During which time, things could happen to it, especially overnight, including vandalism and/or another car swiping it. Unlike renting a traditional rental car, where it is your responsibility from the moment you get the keys to the time you drive it back into the lot, and it’s then inspected, hours may pass between the time you return a Zipcar to its assigned spot and the next person takes it out. accepting the customer’s version of what happened, sketchy as it may be?
But don’t do it again!”īut from a customer service perspective, what is the benefit of “the doubt” i.e. We can’t prove your highly dubious tale is a lie, so we’ll let you slide this time. When we grant someone “the benefit of the doubt,” what we usually mean is something like, “Ok.
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